The primary purpose of the research is to develop and test the concepts, determine the trends and the benchmarks for process maturity in South Africa as a starting point for developing a Process Research Practice. The Practice will develop a research agenda with industry participants to assist them with rigorous and independent research driven insight, application and support for their process-based transformations.

While there is now wide recognition of the great efficiencies that are to be gained from redesigning cross functional processes, organisations are met with huge challenges in making progress with their actual implementation. To help companies identify and focus on what needs to be changed by how much and by when, we have developed a tool based closely on the work of Michael Hammer in particular his PEMM Audit.

We would like to kindly request that you  take a few minutes of your time to complete the following questionnaire. The questionnaire consists of of 26 questions broken up into 2 sections. Your participation will be greatly appreciated.

The two major components of the survey are as follows:

1.       Process Enablers: Enablers determine how well a process will perform on a sustained basis. The enabler’s strengths determine how mature a process is. There are 5 enablers: Design, Performers, Owner, Infrastructure and Metrics.

2.       Enterprise Capabilities: There are 4 Enterprise Capabilities that are necessary for processes to take root in the organisation: Leadership, Culture, Expertise and Governance.

In each of the 26 questions you will be asked to select the best characterisation of your organisation from  four potential answers.